Delivery & Returns Policy

Deliveries

Once your order has been placed, you’ll receive a confirmation email detailing your purchase, including item(s), quantity, billing and shipping address.

Our standard UK shipping charges are £4.99

We offer free UK Standard Delivery on all orders over £200. If you need your order faster, express and next-day delivery options are available at checkout. For next-day delivery, orders must be placed before 12:00 pm (GMT).

UK Orders are shipped using Royal Mail ( 24 or 48 hour) tracked service

International Orders (including Europe and the Rest of the World) are dispatched via DHL, DPD, or UPS.

Please note:

  • Once a shipment is dispatched, it cannot be redirected.
  • Any import duties, customs charges or taxes applicable in your country are the responsibility of the purchaser.


Returns & Exchanges

We hope you love your Brick Lane Leather item, but if you need to return or exchange it, we make it easy.

We accept returns and exchanges within 14 days of purchase, provided the item is:

  • In original condition (unworn, unused, and unaltered)
  • In its original packaging, with tags attached

We do not accept returns on used or damaged items unless they arrived faulty.

If the return is due to an error on our part (e.g. incorrect item, size, or colour), we’ll cover the return shipping costs. For all other returns, shipping is the buyer’s responsibility.

You can request a return by emailing us at support@bricklaneleather.com with your order number and reason for return.

Please ensure the item is securely packaged and tracked. We cannot take responsibility for items lost in transit.


Order Cancellations

If you wish to cancel your order, please notify us ASAP after purchase by emailing us at support@bricklaneleather.com with your order number. If the item has already been dispatched, it must be returned to us in accordance with the above return policy.


Further Assistance

For any questions regarding your order, delivery or returns, feel free to contact our customer service team at support@bricklaneleather.com.

We aim to respond to all queries within 24 hours (Mon–Fri).

 

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